General Conditions of Sale

This document sets out the General Terms and Conditions of Sale (hereinafter, the "GTC") applicable to the services offered by the travel agency LE THERAPIST, a company specializing in the design and marketing of tailor-made trips, wellness stays, retreats, and therapeutic experiences with a tourism focus.

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ARTICLE 1 - IDENTIFICATION DE L'AGENCE

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LE THERAPISTLE THERAPIST, a simplified joint-stock company (SAS), with its registered office at 3 rue de la Perle, 75003 Paris, registered with the Paris Trade and Companies Register under number 101 586 840, represented by Ms. Eden Debus in her capacity as President., a simplified joint-stock company (SAS), with its registered office at 3 rue de la Perle, 75003 Paris, registered with the Paris Trade and Companies Register under number 101 586 840, represented by Ms. Eden Debus in her capacity as President.

  • Email address: contact@letherapist.com
  • Phone: 06 18 88 44 14
  • Sales website address: www.letherapist.com
  • Registration with the register of travel and tour operators (Atout France): Registration in progress
  • Financial guarantor: Arcus Solutions – 3 Cour Charlemagne – 69200 Lyon
  • Professional liability insurer: Hiscox – 12 Quai des Queyries – 33072 Bordeaux

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ARTICLE 2 - PURPOSE AND SCOPEARTICLE 2 - PURPOSE AND SCOPE

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These General Terms and Conditions of Sale govern the sale of package tours and travel services offered by the LE THERAPIST agency, whether tailor-made trips, wellness retreats, experiential stays, or any other tourism-related service. They have been drafted in accordance with Articles L.211-1 et seq. and R.211-3 et seq. of the Tourism Code, which regulate the organization and sale of trips and stays.These General Terms and Conditions of Sale govern the sale of package tours and travel services offered by the LE THERAPIST agency, whether tailor-made trips, wellness retreats, experiential stays, or any other tourism-related service. They have been drafted in accordance with Articles L.211-1 et seq. and R.211-3 et seq. of the Tourism Code, which regulate the organization and sale of trips and stays.

Any booking made with LE THERAPIST implies full and unreserved acceptance of these General Terms and Conditions of Sale, which govern the contractual relationship between LE THERAPIST and any individual wishing to use its services (hereinafter referred to as "the Client").Any booking made with LE THERAPIST implies full and unreserved acceptance of these General Terms and Conditions of Sale, which govern the contractual relationship between LE THERAPIST and any individual wishing to use its services (hereinafter referred to as "the Client").

Before any booking confirmation, the Client acknowledges having:Before any booking confirmation, the Client acknowledges having:

  • Acknowledged these General Terms and Conditions of Sale and all pre-contractual information relating to the chosen service;
  • Accepted all of the aforementioned conditions, either by electronic signature or by explicit validation via a dedicated form or checkbox.

Should there be a conflict between these General Terms and Conditions of Sale and a specific contract concluded with the Client, the provisions of the specific contract shall prevail.Should there be a conflict between these General Terms and Conditions of Sale and a specific contract concluded with the Client, the provisions of the specific contract shall prevail.

These General Terms and Conditions of Sale may be supplemented by the specific contractual conditions of each third-party service provider or supplier (airlines, accommodation, insurance, etc.), depending on the services included in the trip booked by the Client. These conditions are systematically communicated to the Client before any booking confirmation and must be expressly accepted before the booking is considered final.These General Terms and Conditions of Sale may be supplemented by the specific contractual conditions of each third-party service provider or supplier (airlines, accommodation, insurance, etc.), depending on the services included in the trip booked by the Client. These conditions are systematically communicated to the Client before any booking confirmation and must be expressly accepted before the booking is considered final.

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ARTICLE 3 - PRE-CONTRACTUAL INFORMATIONARTICLE 3 - PRE-CONTRACTUAL INFORMATION

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In accordance with Articles L.211-8, L.211-9 and R.211-4 of the Tourism Code, LE THERAPIST systematically provides the Client, before the conclusion of any contract and on a durable medium, with the mandatory pre-contractual documents, including:In accordance with Articles L.211-8, L.211-9 and R.211-4 of the Tourism Code, LE THERAPIST systematically provides the Client, before the conclusion of any contract and on a durable medium, with the mandatory pre-contractual documents, including:

  • The standard information form relating to package travel contracts (Annex I of the form provided for in Article R.211-2-1 of the Tourism Code) or, where applicable, the form relating to linked travel arrangements;
  • The detailed description of the service (quote, program, trip technical sheet);
  • The general terms and conditions of third-party providers that may be included in the package.

These documents inform the Client, before the conclusion of the contract, about:These documents inform the Client, before the conclusion of the contract, about:

  • The main characteristics of the services offered (transport, accommodation, activities, etc.);
  • The full contact details of the organizer;
  • The total price including all taxes and payment terms;
  • The cancellation and termination conditions of the contract;
  • The insurance options offered and the administrative formalities required for the trip (visa, passport, vaccinations, etc.);
  • The minimum number of participants required for the trip to proceed and the deadline for informing the Client in case of cancellation for this reason.

In accordance with Article L.211-9 of the Tourism Code, LE THERAPIST reserves the right to modify the pre-contractual information provided (prices, content of services, identity of carriers, schedules, accommodation conditions, itineraries, etc.), within the limits provided by law and until the contract is signed. Any modification will be duly notified to the Client, on a durable medium, before their final commitment.In accordance with Article L.211-9 of the Tourism Code, LE THERAPIST reserves the right to modify the pre-contractual information provided (prices, content of services, identity of carriers, schedules, accommodation conditions, itineraries, etc.), within the limits provided by law and until the contract is signed. Any modification will be duly notified to the Client, on a durable medium, before their final commitment.

ARTICLE 4 - BOOKING PROCESS AND TERMSARTICLE 4 - BOOKING PROCESS AND TERMS

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4.1 Service Overview4.1 Service Overview

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LE THERAPIST designs, organizes, and offers tailor-made travel services, which may include accommodation, transport, wellness or cultural activities, retreats, as well as various guided experiences. Some services are provided by external partners or providers (airlines, accommodations, therapists, speakers, etc.). In this context, the general and specific terms and conditions of each third-party provider apply in addition to these General Terms and Conditions of Sale. LE THERAPIST designs, organizes, and offers tailor-made travel services, which may include accommodation, transport, wellness or cultural activities, retreats, as well as various guided experiences. Some services are provided by external partners or providers (airlines, accommodations, therapists, speakers, etc.). In this context, the general and specific terms and conditions of each third-party provider apply in addition to these General Terms and Conditions of Sale. 

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4.2 Booking Steps4.2 Booking Steps

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Booking a service offered by LE THERAPIST follows the process below:Booking a service offered by LE THERAPIST follows the process below:

The Client submits their request via the official website www.letherapist.com (online quote request form) or schedules a meeting for a phone call, video conference, or in-person discussion with the LE THERAPIST team.The Client submits their request via the official website www.letherapist.com (online quote request form) or schedules a meeting for a phone call, video conference, or in-person discussion with the LE THERAPIST team.

After analyzing the request, LE THERAPIST sends the Client, by email, a personalized quote accompanied by:After analyzing the request, LE THERAPIST sends the Client, by email, a personalized quote accompanied by:

  • These General Terms and Conditions of Sale;
  • The complete description of the chosen service;
  • The total price including tax and the details of the payment schedule;
  • The applicable cancellation, modification, and transfer conditions;
  • An optional insurance offer (cancellation, assistance, repatriation) accompanied by a link to the general terms and conditions of the insurance contract.

The Client formalizes their commitment by electronically signing the quote (via a secure link), which constitutes express acceptance of these General Terms and Conditions of Sale, concurrently with the payment of a 50% deposit by bank transfer or secure online credit card payment.The Client formalizes their commitment by electronically signing the quote (via a secure link), which constitutes express acceptance of these General Terms and Conditions of Sale, concurrently with the payment of a 50% deposit by bank transfer or secure online credit card payment.

Upon receipt of the signed quote and deposit, LE THERAPIST sends the Client, on a durable medium, a booking confirmation which constitutes the final conclusion of the sales contract. From this validation, LE THERAPIST becomes the Client's sole point of contact and guarantees the proper execution of the reserved services, in compliance with the provisions of the Tourism Code, particularly Articles L.211-1 et seq.Upon receipt of the signed quote and deposit, LE THERAPIST sends the Client, on a durable medium, a booking confirmation which constitutes the final conclusion of the sales contract. From this validation, LE THERAPIST becomes the Client's sole point of contact and guarantees the proper execution of the reserved services, in compliance with the provisions of the Tourism Code, particularly Articles L.211-1 et seq.

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4.3 Optional Insurance Offer4.3 Optional Insurance Offer

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At the time of booking, LE THERAPIST offers the Client the option to purchase optional insurance (cancellation, assistance, repatriation, luggage). This subscription, although optional, is strongly recommended given the cancellation policy described in Article 13 herein. The Client is free to purchase the insurance offered by LE THERAPIST or to provide proof of an equivalent existing policy, in accordance with Article L.112-10 of the Insurance Code.At the time of booking, LE THERAPIST offers the Client the option to purchase optional insurance (cancellation, assistance, repatriation, luggage). This subscription, although optional, is strongly recommended given the cancellation policy described in Article 13 herein. The Client is free to purchase the insurance offered by LE THERAPIST or to provide proof of an equivalent existing policy, in accordance with Article L.112-10 of the Insurance Code.

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ARTICLE 5 - SERVICES AND PACKAGE PRICESARTICLE 5 - SERVICES AND PACKAGE PRICES

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The services offered by LE THERAPIST are described in detail on the product sheets available on the website www.letherapist.com. These sheets specify the elements included in each package or trip, including:The services offered by LE THERAPIST are described in detail on the product sheets available on the website www.letherapist.com. These sheets specify the elements included in each package or trip, including:

  • Accommodation;
  • Transfers or transportation (if applicable);
  • Supervised activities;
  • Mentioned meals;
  • Booking fees;
  • All other specific services indicated.

Prices are expressed in euros, all taxes included (TTC).Prices are expressed in euros, all taxes included (TTC).

Unless otherwise specified, the following are not included: optional insurance (cancellation, assistance, luggage), beverages, personal expenses, visa or passport fees, tips, any local taxes (tourist, environmental), meals not mentioned, and optional supplements (single room, New Year's Eve dinners, extensions, etc.).Unless otherwise specified, the following are not included: optional insurance (cancellation, assistance, luggage), beverages, personal expenses, visa or passport fees, tips, any local taxes (tourist, environmental), meals not mentioned, and optional supplements (single room, New Year's Eve dinners, extensions, etc.).

Any unused service, any interruption of stay by the Client, or any early departure will not be eligible for a refund, unless an insurance policy covering these cases has been purchased.Any unused service, any interruption of stay by the Client, or any early departure will not be eligible for a refund, unless an insurance policy covering these cases has been purchased.

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ARTICLE 6 - PAYMENT TERMSARTICLE 6 - PAYMENT TERMS

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Payment of the total all-inclusive price of the trip is made according to the following schedule:Payment of the total all-inclusive price of the trip is made according to the following schedule:

  • A 50% deposit of the total price is required upon confirmation of the booking, concurrently with the electronic signature of the quote;
  • The remaining 50% balance is due no later than 30 days before the start of the trip or service.

For bookings made less than 30 days before the start of the trip or service, full payment is required immediately upon signing the quote, unless otherwise expressly agreed in writing.For bookings made less than 30 days before the start of the trip or service, full payment is required immediately upon signing the quote, unless otherwise expressly agreed in writing.

Failure to pay the balance by the contractual due date is considered a cancellation by the Client and will result in the application of the financial conditions stipulated in Article 13 herein, without prejudice to LE THERAPIST's right to pursue forced execution of the contract.Failure to pay the balance by the contractual due date is considered a cancellation by the Client and will result in the application of the financial conditions stipulated in Article 13 herein, without prejudice to LE THERAPIST's right to pursue forced execution of the contract.

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ARTICLE 7 - PRICE REVISIONARTICLE 7 - PRICE REVISION

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LE THERAPIST commits to applying the current rates indicated at the time of booking but reserves the right to unilaterally modify its prices under the conditions set out in this article.LE THERAPIST commits to applying the current rates indicated at the time of booking but reserves the right to unilaterally modify its prices under the conditions set out in this article.

In accordance with Article L. 211-12 of the Tourism Code, the price may thus be adjusted upwards or downwards after reservation confirmation to reflect changes in: In accordance with Article L. 211-12 of the Tourism Code, the price may thus be adjusted upwards or downwards after reservation confirmation to reflect changes in: 

1° The price of passenger transport resulting from the cost of fuel or other energy sources; 1° The price of passenger transport resulting from the cost of fuel or other energy sources; 

2° The level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the performance of the contract, including tourist taxes, landing fees, or embarkation and disembarkation fees at ports and airports; or2° The level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the performance of the contract, including tourist taxes, landing fees, or embarkation and disembarkation fees at ports and airports; or

3° Exchange rates relevant to the contract.3° Exchange rates relevant to the contract.

Any price increase applied pursuant to the preceding paragraph shall be clearly and comprehensibly notified to the Client, accompanied by a justification and calculation, on a durable medium, no later than twenty days before the start of the services.Any price increase applied pursuant to the preceding paragraph shall be clearly and comprehensibly notified to the Client, accompanied by a justification and calculation, on a durable medium, no later than twenty days before the start of the services.

Conversely, the Client is entitled to a price reduction corresponding to any decrease in the costs mentioned in 1°, 2°, and 3°, occurring after the conclusion of the contract and before the start of the trip or stay.Conversely, the Client is entitled to a price reduction corresponding to any decrease in the costs mentioned in 1°, 2°, and 3°, occurring after the conclusion of the contract and before the start of the trip or stay.

In the event of a price decrease, LE THERAPIST has the right to deduct its actual administrative expenses from the refund due to the Client. At the Client's request, LE THERAPIST shall provide proof of these administrative expenses.In the event of a price decrease, LE THERAPIST has the right to deduct its actual administrative expenses from the refund due to the Client. At the Client's request, LE THERAPIST shall provide proof of these administrative expenses.

If the price increase exceeds 8% of the total package or travel service price, the Client may accept the proposed modification, or request termination of the contract without paying any termination fees and obtain a refund of all payments already made.If the price increase exceeds 8% of the total package or travel service price, the Client may accept the proposed modification, or request termination of the contract without paying any termination fees and obtain a refund of all payments already made.

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ARTICLE 8 - ADMINISTRATIVE AND HEALTH FORMALITIESARTICLE 8 - ADMINISTRATIVE AND HEALTH FORMALITIES

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Regardless of the chosen destination and countries visited, it is the Client's responsibility to ensure that each registered participant (including children and infants) has a biometric passport with an integrated chip and digital photo, valid according to the requirements of the destination country, as well as any other required documents (visa, ESTA authorization, family record book, authorization to leave the territory, etc.). These documents must be valid and comply with current requirements for entering and/or transiting through the visited countries.Regardless of the chosen destination and countries visited, it is the Client's responsibility to ensure that each registered participant (including children and infants) has a biometric passport with an integrated chip and digital photo, valid according to the requirements of the destination country, as well as any other required documents (visa, ESTA authorization, family record book, authorization to leave the territory, etc.). These documents must be valid and comply with current requirements for entering and/or transiting through the visited countries.

LE THERAPIST provides this information solely for French nationals residing in France. It is the responsibility of the Client and each participant to ensure that their administrative and health documents comply with the information provided by the organizer. The person who validated the quote or travel contract is responsible for communicating the applicable formalities to each participant.LE THERAPIST provides this information solely for French nationals residing in France. It is the responsibility of the Client and each participant to ensure that their administrative and health documents comply with the information provided by the organizer. The person who validated the quote or travel contract is responsible for communicating the applicable formalities to each participant.

LE THERAPIST cannot under any circumstances be held responsible for consequences arising from non-compliance with police, customs, or public health regulations. If a traveler is denied boarding (especially on a flight) due to missing or non-compliant documents, no refund can be claimed, even if these documents were mentioned in the sales contract provided to the client.LE THERAPIST cannot under any circumstances be held responsible for consequences arising from non-compliance with police, customs, or public health regulations. If a traveler is denied boarding (especially on a flight) due to missing or non-compliant documents, no refund can be claimed, even if these documents were mentioned in the sales contract provided to the client.

Foreign nationals are advised to consult their consular authority to verify the entry and stay requirements in the countries concerned.Foreign nationals are advised to consult their consular authority to verify the entry and stay requirements in the countries concerned.

For more details on travel formalities, Clients are advised to consult the country fact sheets available on the website of the Ministry for Europe and Foreign Affairs, at the following address: www.diplomatie.gouv.frwww.diplomatie.gouv.fr, under the heading “Travel Advice / Advice by Country”.For more details on travel formalities, Clients are advised to consult the country fact sheets available on the website of the Ministry for Europe and Foreign Affairs, at the following address: , under the heading “Travel Advice / Advice by Country”.

LE THERAPIST draws the Client's attention to the fact that this information may change up to the departure date. It is therefore recommended to regularly consult official websites. For certain destinations, the organizer may ask the client to sign the MEAE country information sheet(s) as part of its duty to inform. This request does not in any way constitute a waiver of liability.LE THERAPIST draws the Client's attention to the fact that this information may change up to the departure date. It is therefore recommended to regularly consult official websites. For certain destinations, the organizer may ask the client to sign the MEAE country information sheet(s) as part of its duty to inform. This request does not in any way constitute a waiver of liability.

The health information provided by LE THERAPIST is that available at the time the contract is concluded. Clients are strongly advised to regularly consult the official websites of competent health authorities, such as:The health information provided by LE THERAPIST is that available at the time the contract is concluded. Clients are strongly advised to regularly consult the official websites of competent health authorities, such as:

(French Ministry of Solidarity and Health) (French Ministry of Solidarity and Health)

www.who.int/frwww.who.int/fr (World Health Organization) (World Health Organization)

Unless expressly provided for in the contract, LE THERAPIST is not obliged to verify the validity or conformity of travel documents, even if these have been transmitted by the Client. Its responsibility is limited to an obligation to inform.Unless expressly provided for in the contract, LE THERAPIST is not obliged to verify the validity or conformity of travel documents, even if these have been transmitted by the Client. Its responsibility is limited to an obligation to inform.

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ARTICLE 9 - DURATION OF TRAVELARTICLE 9 - DURATION OF TRAVEL

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The duration of stays organized by LE THERAPIST includes the departure and return days, calculated from the check-in time on the day of departure until the actual arrival time on the day of return.The duration of stays organized by LE THERAPIST includes the departure and return days, calculated from the check-in time on the day of departure until the actual arrival time on the day of return.

Unless otherwise specified on the website or in the quote, the first and last days are generally dedicated to travel formalities (flights, transfers, connections) and do not necessarily include full services on-site (such as meals or activities), particularly due to sometimes late or early flight schedules.Unless otherwise specified on the website or in the quote, the first and last days are generally dedicated to travel formalities (flights, transfers, connections) and do not necessarily include full services on-site (such as meals or activities), particularly due to sometimes late or early flight schedules.

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ARTICLE 10 - ILLUSTRATIONS AND IMAGESARTICLE 10 - ILLUSTRATIONS AND IMAGES

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The visuals appearing on the website or in contractual documents are non-contractual and provided for illustrative purposes. They may sometimes represent:The visuals appearing on the website or in contractual documents are non-contractual and provided for illustrative purposes. They may sometimes represent:

  • A room category different from the one actually booked;
  • A view or environment that does not exactly correspond to the assigned room's location.

No claim will be accepted on this basis.No claim will be accepted on this basis.

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ARTICLE 11 - AIR TRANSPORTARTICLE 11 - AIR TRANSPORT

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11.1 Schedules and Modifications11.1 Schedules and Modifications

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The air transport conditions applicable to trips offered by LE THERAPIST are those defined by the airlines themselves, available on their websites or recalled at the time of ticket issuance. The communicated schedules are indicative as soon as they are available and may be modified, even after confirmation, at the airline's initiative. No compensation will be granted for an unused seat on the outbound or return journey.The air transport conditions applicable to trips offered by LE THERAPIST are those defined by the airlines themselves, available on their websites or recalled at the time of ticket issuance. The communicated schedules are indicative as soon as they are available and may be modified, even after confirmation, at the airline's initiative. No compensation will be granted for an unused seat on the outbound or return journey.

Disruptions beyond LE THERAPIST's control (strikes, technical incidents, delays, airport changes, or unscheduled layovers) may affect the smooth operation of transport. European Regulation No. 261/2004 applies in this context, subject to its implementation conditions.Disruptions beyond LE THERAPIST's control (strikes, technical incidents, delays, airport changes, or unscheduled layovers) may affect the smooth operation of transport. European Regulation No. 261/2004 applies in this context, subject to its implementation conditions.

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11.2 Liability and Regulations11.2 Liability and Regulations

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Accidents and incidents occurring during air transport are governed by the amended Warsaw Convention (1929) and the Montreal Convention (1999), as well as by Article L.211-17 of the Tourism Code, which may limit the liability of LE THERAPIST.Accidents and incidents occurring during air transport are governed by the amended Warsaw Convention (1929) and the Montreal Convention (1999), as well as by Article L.211-17 of the Tourism Code, which may limit the liability of LE THERAPIST.

In accordance with Articles R.211-15 et seq. of the Tourism Code, LE THERAPIST will inform the Client, upon registration, of the identity of the air carrier(s) known at that date, likely to operate the flights. In the event of a change after registration, LE THERAPIST undertakes to inform the Client, as soon as it becomes aware of it before departure, of any change in the identity of the air carrier(s).In accordance with Articles R.211-15 et seq. of the Tourism Code, LE THERAPIST will inform the Client, upon registration, of the identity of the air carrier(s) known at that date, likely to operate the flights. In the event of a change after registration, LE THERAPIST undertakes to inform the Client, as soon as it becomes aware of it before departure, of any change in the identity of the air carrier(s).

For charter flights lasting less than 2 hours, no meals are served. On some flights, alcoholic beverages may be subject to a charge.For charter flights lasting less than 2 hours, no meals are served. On some flights, alcoholic beverages may be subject to a charge.

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11.3 Reduced Mobility11.3 Reduced Mobility

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In accordance with European Regulation No. 1107/2006, any passenger with a disability or reduced mobility must inform LE THERAPIST before booking, and no later than 8 days before departure. Transport may be refused or made conditional on the presence of an accompanying person in case of incompatibility with safety requirements or the aircraft configuration.In accordance with European Regulation No. 1107/2006, any passenger with a disability or reduced mobility must inform LE THERAPIST before booking, and no later than 8 days before departure. Transport may be refused or made conditional on the presence of an accompanying person in case of incompatibility with safety requirements or the aircraft configuration.

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ARTICLE 12 – ABSENCE OF RIGHT OF WITHDRAWAL ARTICLE 12 – ABSENCE OF RIGHT OF WITHDRAWAL 

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In accordance with Article L.221-28, 12° of the Consumer Code, the tourist services (tour packages, accommodation services, passenger transport, car rental, catering, or leisure activities) offered by LE THERAPIST are not subject to the right of withdrawal provided for in Articles L.221-18 et seq. of the Consumer Code.In accordance with Article L.221-28, 12° of the Consumer Code, the tourist services (tour packages, accommodation services, passenger transport, car rental, catering, or leisure activities) offered by LE THERAPIST are not subject to the right of withdrawal provided for in Articles L.221-18 et seq. of the Consumer Code.

Consequently, the Client has no right of withdrawal from the signing of the quote and the payment of the deposit.Consequently, the Client has no right of withdrawal from the signing of the quote and the payment of the deposit.

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ARTICLE 13 - CANCELLATION CONDITIONSARTICLE 13 - CANCELLATION CONDITIONS

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13.2 Cancellation by the Client13.2 Cancellation by the Client

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Any cancellation request initiated by the Client must be notified to LE THERAPIST in writing, by registered mail with acknowledgment of receipt or by email.Any cancellation request initiated by the Client must be notified to LE THERAPIST in writing, by registered mail with acknowledgment of receipt or by email.

Given the nature of the services offered (customized trips, wellness retreats, experiential stays) and the firm financial commitments made by LE THERAPIST to its partner providers upon booking, NO REFUND (unless otherwise stated in the quote) will be issued in case of cancellation by the Client, regardless of the date or reason, except in exceptional and unavoidable circumstances.Given the nature of the services offered (customized trips, wellness retreats, experiential stays) and the firm financial commitments made by LE THERAPIST to its partner providers upon booking, NO REFUND (unless otherwise stated in the quote) will be issued in case of cancellation by the Client, regardless of the date or reason, except in exceptional and unavoidable circumstances.

All sums already paid (deposit and/or balance) will be definitively retained by LE THERAPIST as cancellation compensation, in accordance with Article L.211-14, II of the Tourism Code.All sums already paid (deposit and/or balance) will be definitively retained by LE THERAPIST as cancellation compensation, in accordance with Article L.211-14, II of the Tourism Code.

The Client's attention is expressly drawn to the importance of subscribing to the cancellation insurance offered by LE THERAPIST or an equivalent contract, which is the only mechanism allowing, where applicable, to obtain a refund of sums paid within the cases and limits provided by the insurance contract.The Client's attention is expressly drawn to the importance of subscribing to the cancellation insurance offered by LE THERAPIST or an equivalent contract, which is the only mechanism allowing, where applicable, to obtain a refund of sums paid within the cases and limits provided by the insurance contract.

Any interruption of stay, early departure, or no-show at departure will not result in any refund, partial or total.Any interruption of stay, early departure, or no-show at departure will not result in any refund, partial or total.

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13.3 Cancellation initiated by LE THERAPIST or a supplier13.3 Cancellation initiated by LE THERAPIST or a supplier

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In case of cancellation by LE THERAPIST before departure, the Client will be informed as soon as possible, by any means allowing acknowledgment of receipt, and will be reimbursed for all sums already paid, within a maximum of 14 days from the cancellation of the contract.In case of cancellation by LE THERAPIST before departure, the Client will be informed as soon as possible, by any means allowing acknowledgment of receipt, and will be reimbursed for all sums already paid, within a maximum of 14 days from the cancellation of the contract.

In such a case, the Client will be entitled to compensation corresponding to what they would have incurred if the contract had been cancelled by them, except in the following two cases:In such a case, the Client will be entitled to compensation corresponding to what they would have incurred if the contract had been cancelled by them, except in the following two cases:

1) The number of participants registered for the trip or stay is less than the minimum number indicated in the contract. In this case, LE THERAPIST shall notify the Client by email or mail of the cancellation of the contract within the timeframe specified in the contract, according to the following schedule:1) The number of participants registered for the trip or stay is less than the minimum number indicated in the contract. In this case, LE THERAPIST shall notify the Client by email or mail of the cancellation of the contract within the timeframe specified in the contract, according to the following schedule:

  • 20 days before the start of the stay for trips lasting more than six days;
  • 7 days before the start of the stay for trips lasting two to six days;
  • 48 hours before the start of the stay for trips lasting no more than two days.

2) LE THERAPIST is prevented from performing the contract due to exceptional and unavoidable circumstances. In this case, LE THERAPIST shall notify the traveler in writing of the cancellation of the contract as soon as possible before the start of the trip or stay.2) LE THERAPIST is prevented from performing the contract due to exceptional and unavoidable circumstances. In this case, LE THERAPIST shall notify the traveler in writing of the cancellation of the contract as soon as possible before the start of the trip or stay.

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13.4 Cancellation due to exceptional and unavoidable circumstances13.4 Cancellation due to exceptional and unavoidable circumstances

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In accordance with Article L.211-14, II of the Tourism Code, the Client may cancel the contract before the start of the trip or stay without paying cancellation fees if exceptional and unavoidable circumstances, occurring at or in the immediate vicinity of the destination, have significant consequences for the performance of the contract or the transport of passengers to the destination.In accordance with Article L.211-14, II of the Tourism Code, the Client may cancel the contract before the start of the trip or stay without paying cancellation fees if exceptional and unavoidable circumstances, occurring at or in the immediate vicinity of the destination, have significant consequences for the performance of the contract or the transport of passengers to the destination.

In this case, the Client is entitled to a full refund of payments made, within a maximum of 14 days from the cancellation of the contract, but cannot claim any additional compensation.In this case, the Client is entitled to a full refund of payments made, within a maximum of 14 days from the cancellation of the contract, but cannot claim any additional compensation.

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ARTICLE 14 - CONTRACT MODIFICATIONSARTICLE 14 - CONTRACT MODIFICATIONS

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Modification conditions may vary depending on LE THERAPIST's partner service providers. These are specified in each supplier's specific terms of sale and form an integral part of the travel contract.Modification conditions may vary depending on LE THERAPIST's partner service providers. These are specified in each supplier's specific terms of sale and form an integral part of the travel contract.

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14.1 Modifications Initiated by the Client14.1 Modifications Initiated by the Client

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Any stay shortened or not utilized by the Client, or started late due to the Client, will not entitle them to any refund. Any request to modify the stay after order confirmation may result in additional charges.Any stay shortened or not utilized by the Client, or started late due to the Client, will not entitle them to any refund. Any request to modify the stay after order confirmation may result in additional charges.

LE THERAPIST is only committed to the Client for the services sold.LE THERAPIST is only committed to the Client for the services sold.

LE THERAPIST cannot be held liable for:LE THERAPIST cannot be held liable for:

  • any service subscribed to by the Client outside of those billed by LE THERAPIST; 
  • any modification of services initiated by the Client.

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14.2 Modifications Initiated by LE THERAPIST14.2 Modifications Initiated by LE THERAPIST

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In accordance with Article L.211-13 of the Tourism Code, LE THERAPIST reserves the right to unilaterally modify the contract clauses before the start of the trip, provided the modification is minor and the Client is informed of it clearly, comprehensibly, and visibly, on a durable medium.In accordance with Article L.211-13 of the Tourism Code, LE THERAPIST reserves the right to unilaterally modify the contract clauses before the start of the trip, provided the modification is minor and the Client is informed of it clearly, comprehensibly, and visibly, on a durable medium.

Example: The stages of a trip may be modified, reversed, or shifted due to local constraints making planned sites inaccessible. In the same context, accommodations may also be modified and replaced by accommodations of a similar category.Example: The stages of a trip may be modified, reversed, or shifted due to local constraints making planned sites inaccessible. In the same context, accommodations may also be modified and replaced by accommodations of a similar category.

In the event of a significant modification to an essential element of the contract (price increase exceeding 8%, main service characteristics, etc.), LE THERAPIST will inform the Client as soon as possible, by any means allowing acknowledgment of receipt. The Client may then:In the event of a significant modification to an essential element of the contract (price increase exceeding 8%, main service characteristics, etc.), LE THERAPIST will inform the Client as soon as possible, by any means allowing acknowledgment of receipt. The Client may then:

  • Or accept the proposed modification;
  • Either terminate the contract without charge and receive a full refund of the amounts paid within 14 days;
  • Accept a substitute trip offered by LE THERAPIST.
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ARTICLE 15 - ASSIGNMENT OF THE CONTRACTARTICLE 15 - ASSIGNMENT OF THE CONTRACT

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In accordance with Article L.211-11 of the Tourism Code, the Client may assign their contract to another person meeting the same participation conditions, provided that the contract has not yet taken effect and up to 7 days before departure.In accordance with Article L.211-11 of the Tourism Code, the Client may assign their contract to another person meeting the same participation conditions, provided that the contract has not yet taken effect and up to 7 days before departure.

The assignment must be notified to LE THERAPIST on a durable medium within a reasonable period, and no later than 7 days before the start of the trip. The assignor and the assignee remain jointly and severally liable:The assignment must be notified to LE THERAPIST on a durable medium within a reasonable period, and no later than 7 days before the start of the trip. The assignor and the assignee remain jointly and severally liable:

  • Payment of the balance of the contract;
  • Fees, charges, or other additional costs related to the assignment, communicated at the time of the request and duly justified.

The insurance contracts purchased are not transferable. In the case of air transport, an issued ticket is generally neither modifiable nor refundable. In this case, the assignment of the contract may be treated as a cancellation, according to the carrier's terms of sale.The insurance contracts purchased are not transferable. In the case of air transport, an issued ticket is generally neither modifiable nor refundable. In this case, the assignment of the contract may be treated as a cancellation, according to the carrier's terms of sale.

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ARTICLE 16 - LIABILITYARTICLE 16 - LIABILITY

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In accordance with Article L.211-16 of the Tourism Code, LE THERAPIST is fully liable, towards the Client, for the proper performance of the obligations arising from the contract, whether these obligations are to be performed by itself or by other service providers, without prejudice to its right of recourse against them.In accordance with Article L.211-16 of the Tourism Code, LE THERAPIST is fully liable, towards the Client, for the proper performance of the obligations arising from the contract, whether these obligations are to be performed by itself or by other service providers, without prejudice to its right of recourse against them.

In accordance with Article L.211-18 of the Tourism Code, LE THERAPIST shall provide appropriate assistance without undue delay to the Client in difficulty, particularly by furnishing useful information on health services, local authorities, and consular assistance, and by helping them make remote communications and find alternative travel services.In accordance with Article L.211-18 of the Tourism Code, LE THERAPIST shall provide appropriate assistance without undue delay to the Client in difficulty, particularly by furnishing useful information on health services, local authorities, and consular assistance, and by helping them make remote communications and find alternative travel services.

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16.1 Exclusions of Liability16.1 Exclusions of Liability

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LE THERAPIST shall not be held liable in the following cases:LE THERAPIST shall not be held liable in the following cases:

  • Breach of contract attributable to the Client;
  • Intervention by a third party unrelated to the provision of services, which is unpredictable or unavoidable;
  • Exceptional and unavoidable circumstances within the meaning of article L.211-2 of the Tourism Code.

In particular, strict liability does not apply to the sale of flight-only packages or other isolated services (e.g., car rental only, accommodation only), in accordance with article L.211-7 of the Tourism Code.In particular, strict liability does not apply to the sale of flight-only packages or other isolated services (e.g., car rental only, accommodation only), in accordance with article L.211-7 of the Tourism Code.

LE THERAPIST shall notably not be held responsible for:LE THERAPIST shall notably not be held responsible for:

  • Changes to dates, times, itineraries, or airport changes due to external events (strikes, breakdowns, weather conditions, epidemics, overbooking, etc.);
  • The cancellation or modification of an activity or on-site facility imposed by local service providers;
  • Activities or services contracted directly by the Customer with third parties not approved by LE THERAPIST.
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16.2 Limitation of Liability16.2 Limitation of Liability

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In accordance with article L.211-17, IV of the Tourism Code, and except in cases of bodily injury, damages caused intentionally or by negligence, any compensation owed by LE THERAPIST is capped at three times the total inclusive price of the trip or stay.In accordance with article L.211-17, IV of the Tourism Code, and except in cases of bodily injury, damages caused intentionally or by negligence, any compensation owed by LE THERAPIST is capped at three times the total inclusive price of the trip or stay.

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ARTICLE 17 - COMPLAINTS AND MEDIATIONARTICLE 17 - COMPLAINTS AND MEDIATION

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Should any failure to provide the agreed service be observed, the Customer must immediately inform the local representative or accompanying person on site, to allow for a prompt resolution.Should any failure to provide the agreed service be observed, the Customer must immediately inform the local representative or accompanying person on site, to allow for a prompt resolution.

If the issue cannot be resolved on site, any complaint must be sent by registered mail with acknowledgment of receipt, accompanied by supporting documents, to LE THERAPIST, 3 rue de la Perle, 75003 Paris, or by email to contact@letherapist.com, within 30 days of return.If the issue cannot be resolved on site, any complaint must be sent by registered mail with acknowledgment of receipt, accompanied by supporting documents, to LE THERAPIST, 3 rue de la Perle, 75003 Paris, or by email to contact@letherapist.com, within 30 days of return.

In accordance with articles L.611-1 et seq. of the Consumer Code, in the event of an unsatisfactory response or no response within 60 days after contacting the agency, the Customer may free of charge refer the matter to the Tourism and Travel Mediator:In accordance with articles L.611-1 et seq. of the Consumer Code, in the event of an unsatisfactory response or no response within 60 days after contacting the agency, the Customer may free of charge refer the matter to the Tourism and Travel Mediator:

  • MTV Tourism Travel Mediation - BP 80303 - 75823 Paris cedex 17
  • Website: www.mtv.travel

In accordance with Regulation (EU) No 524/2013, the Customer may also use the European online dispute resolution platform, accessible at the following address: https://ec.europa.eu/consumers/odr.In accordance with Regulation (EU) No 524/2013, the Customer may also use the European online dispute resolution platform, accessible at the following address: https://ec.europa.eu/consumers/odr.

Questionnaires submitted at the end of the stay are for statistical purposes only and will not be considered as elements constituting an official complaint.Questionnaires submitted at the end of the stay are for statistical purposes only and will not be considered as elements constituting an official complaint.

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ARTICLE 18 - LUGGAGE AND PERSONAL EFFECTSARTICLE 18 - LUGGAGE AND PERSONAL EFFECTS

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LE THERAPIST disclaims all responsibility for the loss, theft, or damage of luggage or personal effects during the trip, whether in hotels or during transport. It is the Client's responsibility to report any incidents to the competent local authorities (e.g., filing a police report).LE THERAPIST disclaims all responsibility for the loss, theft, or damage of luggage or personal effects during the trip, whether in hotels or during transport. It is the Client's responsibility to report any incidents to the competent local authorities (e.g., filing a police report).

During air transport, the airline's liability is governed by the Warsaw and Montreal Conventions, which may limit or exclude any compensation. These regulations may also benefit LE THERAPIST in the event of a liability claim.During air transport, the airline's liability is governed by the Warsaw and Montreal Conventions, which may limit or exclude any compensation. These regulations may also benefit LE THERAPIST in the event of a liability claim.

In case of baggage damage or loss, the Client must immediately file a report at the airport with the relevant services (carrier or airport management).In case of baggage damage or loss, the Client must immediately file a report at the airport with the relevant services (carrier or airport management).

Important RecommendationsImportant Recommendations

  • No baggage insurance is included in the services offered.
  • Supplementary insurance can be purchased through a partner provider of LE THERAPIST.
  • If you are undergoing medical treatment, keep your medication in your carry-on baggage, accompanied by your prescription.
  • Valuables (camera, jewelry, glasses, keys, etc.) must be kept in carry-on baggage, provided they are permitted.
  • Passengers must comply with cabin liquid regulations: maximum 100 ml bottles in a transparent, resealable plastic bag (20x20 cm), presented separately during security checks.
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ARTICLE 19 - PERSONAL DATA PROTECTIONARTICLE 19 - PERSONAL DATA PROTECTION

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19.1 Data Controller and Data Collected19.1 Data Controller and Data Collected

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As part of its sales activities, LE THERAPIST, acting as data controller in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and amended Law No. 78-17 of January 6, 1978, implements personal data processing concerning Clients and Beneficiaries.As part of its sales activities, LE THERAPIST, acting as data controller in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and amended Law No. 78-17 of January 6, 1978, implements personal data processing concerning Clients and Beneficiaries.

In this capacity, LE THERAPIST collects the following data: first name, last name, title, date of birth, postal address, email address, telephone number, copy of passport or national identity card, specific contract details, payment methods.In this capacity, LE THERAPIST collects the following data: first name, last name, title, date of birth, postal address, email address, telephone number, copy of passport or national identity card, specific contract details, payment methods.

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19.2 Purposes and Legal Bases of Processing19.2 Purposes and Legal Bases of Processing

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The collection of this data is essential for contract performance. Should the Client refuse to provide them, they may face difficulties in the execution of the service, which will not result in LE THERAPIST being held liable.The collection of this data is essential for contract performance. Should the Client refuse to provide them, they may face difficulties in the execution of the service, which will not result in LE THERAPIST being held liable.

The purposes of processing are as follows:The purposes of processing are as follows:

  • Identification of individuals using and/or booking the services;
  • Formalization of the contractual relationship;
  • Delivery of services booked with LE THERAPIST;
  • Contract and reservation management (including room allocation, travel management);
  • Communication to partners for the purpose of services being provided by the partners concerned;
  • Accounting, including client account management and client relationship monitoring;
  • Processing of client management operations;
  • Commercial communications and prospecting, engagement.

The legal bases are: contract performance, compliance with legal obligations, and, for commercial prospecting, the Client's consent or the legitimate interest of the data controller.The legal bases are: contract performance, compliance with legal obligations, and, for commercial prospecting, the Client's consent or the legitimate interest of the data controller.

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19.3 Data Recipients19.3 Data Recipients

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Individuals authorized to access data collected by LE THERAPIST include LE THERAPIST employees and its partners involved in the services requested by the Client, as well as, where applicable, LE THERAPIST's subcontractors participating in the delivery and/or administration of the services. These transfers are carried out in strict compliance with current regulations.Individuals authorized to access data collected by LE THERAPIST include LE THERAPIST employees and its partners involved in the services requested by the Client, as well as, where applicable, LE THERAPIST's subcontractors participating in the delivery and/or administration of the services. These transfers are carried out in strict compliance with current regulations.

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19.4 Data Retention Period19.4 Data Retention Period

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The personal data collected is retained:The personal data collected is retained:

  • For Clients who have entered into a contract: for the duration of the contract and 5 years from the end of the contractual relationship, for commercial management and evidentiary purposes;
  • For accounting and tax data: 10 years, in accordance with legal obligations;
  • For data related to credit cards: exclusively for the period necessary to complete the transaction;
  • For data necessary for sending the newsletter: as long as the Client remains subscribed.

LE THERAPIST implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, the Internet is not a completely secure environment, and LE THERAPIST cannot guarantee the security of information transmission or storage over the Internet.LE THERAPIST implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, the Internet is not a completely secure environment, and LE THERAPIST cannot guarantee the security of information transmission or storage over the Internet.

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19.5 Data Subject Rights19.5 Data Subject Rights

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Each Client and service beneficiary has the right to access, rectify, erase, restrict processing, object for legitimate reasons, and data portability, as well as the right to define directives regarding the fate of their data after their death.Each Client and service beneficiary has the right to access, rectify, erase, restrict processing, object for legitimate reasons, and data portability, as well as the right to define directives regarding the fate of their data after their death.

These rights can be exercised by sending a signed letter to the data controller at the following address: LE THERAPIST, 3 rue de la Perle, 75003 Paris, or by email, attaching a copy of an identity document to the request.These rights can be exercised by sending a signed letter to the data controller at the following address: LE THERAPIST, 3 rue de la Perle, 75003 Paris, or by email, attaching a copy of an identity document to the request.

At any time, the Client may file a complaint with the French Data Protection Authority (CNIL) according to the procedures outlined on its website: www.cnil.fr.At any time, the Client may file a complaint with the French Data Protection Authority (CNIL) according to the procedures outlined on its website: www.cnil.fr.

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19.6 Opposition to Telephone Solicitation19.6 Opposition to Telephone Solicitation

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Clients have the option to register on the telephone solicitation opt-out list via the following website: www.bloctel.gouv.fr.Clients have the option to register on the telephone solicitation opt-out list via the following website: www.bloctel.gouv.fr.

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19.7 Clause Modification19.7 Clause Modification

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LE THERAPIST reserves the right to modify this clause at any time. Should a modification be made, LE THERAPIST will publish the new version on its website and inform users via email, at least 15 days before the effective date.LE THERAPIST reserves the right to modify this clause at any time. Should a modification be made, LE THERAPIST will publish the new version on its website and inform users via email, at least 15 days before the effective date.

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ARTICLE 20 - APPLICABLE LAW AND DISPUTE RESOLUTIONARTICLE 20 - APPLICABLE LAW AND DISPUTE RESOLUTION

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These General Terms and Conditions and the contractual relationship between the Client and LE THERAPIST are exclusively governed by French law, subject to the application of more protective mandatory provisions of the Client's country of residence. This applies to both substantive and procedural rules.These General Terms and Conditions and the contractual relationship between the Client and LE THERAPIST are exclusively governed by French law, subject to the application of more protective mandatory provisions of the Client's country of residence. This applies to both substantive and procedural rules.

Failing an amicable resolution or mediation in accordance with Article 17 hereof, any dispute relating to the formation, interpretation, execution or termination of these General Terms and Conditions shall be submitted to the competent French courts in accordance with general legal principles.Failing an amicable resolution or mediation in accordance with Article 17 hereof, any dispute relating to the formation, interpretation, execution or termination of these General Terms and Conditions shall be submitted to the competent French courts in accordance with general legal principles.

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ARTICLE 21 - LANGUAGE OF THE CONTRACTARTICLE 21 - LANGUAGE OF THE CONTRACT

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These General Terms and Conditions are written in French. Should they be translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.These General Terms and Conditions are written in French. Should they be translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.

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ARTICLE 22 – LINKED TRAVEL ARRANGEMENTSARTICLE 22 – LINKED TRAVEL ARRANGEMENTS

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If, after having chosen and paid for a travel service, the Client books, through LE THERAPIST, additional travel services for the same trip, they WILL NOT BENEFIT from the rights applicable to package travel within the meaning of Directive (EU) 2015/2302 and Article L.211-2 of the Tourism Code.If, after having chosen and paid for a travel service, the Client books, through LE THERAPIST, additional travel services for the same trip, they WILL NOT BENEFIT from the rights applicable to package travel within the meaning of Directive (EU) 2015/2302 and Article L.211-2 of the Tourism Code.

However, if these additional travel services are booked during the same visit or contact with LE THERAPIST, they will constitute a linked travel arrangement.However, if these additional travel services are booked during the same visit or contact with LE THERAPIST, they will constitute a linked travel arrangement.

In this case, LE THERAPIST benefits, in accordance with European Union law, from insolvency protection aimed at refunding sums paid by the Client for services not performed due to this insolvency.In this case, LE THERAPIST benefits, in accordance with European Union law, from insolvency protection aimed at refunding sums paid by the Client for services not performed due to this insolvency.

LE THERAPIST has taken out this protection with Arcus Solutions. In the event of services being refused due to LE THERAPIST's financial failure, the Client may contact this entity.LE THERAPIST has taken out this protection with Arcus Solutions. In the event of services being refused due to LE THERAPIST's financial failure, the Client may contact this entity.

Note: this insolvency protection does not cover contracts concluded with providers other than LE THERAPIST, when these contracts can be performed independently of LE THERAPIST's insolvency.Note: this insolvency protection does not cover contracts concluded with providers other than LE THERAPIST, when these contracts can be performed independently of LE THERAPIST's insolvency.

[Website where you can consult Directive (EU) 2015/2302 as transposed into national law https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701].[Website where you can consult Directive (EU) 2015/2302 as transposed into national law ].

General Terms and Conditions effective from May 22, 2025General Terms and Conditions effective from May 22, 2025

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